Frequently Asked Questions (FAQ)
Q1: How about the warranty period?
A1: Our products come with a warranty period ranging from 6 to 12 months. During this time, we provide comprehensive remote repair instructions or free repair services. In severe cases, we offer free product replacements to ensure customer satisfaction.
Q2: How do you guarantee quality?
A2: We meticulously select the highest quality raw materials to ensure the production of superior products.
Rigorous product inspections are conducted at each stage of production to prevent any irregularities. A thorough final inspection is performed on the finished products before they are shipped and packaged.
Q3: What is the order process?
A3: We offer competitive FOB pricing, and goods are delivered within 2-3 days post-payment. Typically, we use air transport services such as DHL, UPS, FedEx, ***, or EMS, choosing the best channel based on the situation.
Q4: Will there be extra accessories?
A4: We provide a limited number of accessories based on the specific product. Customers can also obtain free replacement accessories as needed. For additional accessories, purchases can be made directly from our company. We recommend using accessories only once to avoid any damage due to improper use.
Q5: How about the MOQ?
A5: We set different Minimum Order Quantities (MOQ) based on varying price points to protect our clients' interests. If samples are needed, we offer them at a fair price, deducting the sample cost from subsequent bulk orders.
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